Contact Us

We're here to help! Get in touch with any questions or feedback.

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Email Support

For general inquiries and support

support@aircraftid.app
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Bug Reports

Found a bug? Let us know

bugs@aircraftid.app
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Feature Requests

Share your ideas with us

feedback@aircraftid.app

Send us a message

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Go to Settings → [Your Name] → Subscriptions, find Aircraft ID, and tap Cancel Subscription.

Can I get a refund?

Refund requests must be made through Apple. Visit reportaproblem.apple.com and follow the instructions.

How accurate is the identification?

Our AI provides highly accurate identifications based on the photo quality and aircraft visibility. Results are estimates and should not replace professional authentication.

Do you store my photos?

No. Photos are processed for analysis and immediately deleted. We do not permanently store any images you submit.

Which aircraft can the app identify?

Aircraft ID can identify military and civilian aircraft from all eras, including modern jets, vintage warbirds, helicopters, and commercial aircraft.

Do I need an internet connection?

Yes. The app requires an internet connection to send photos to our AI analysis service and receive results.

Support Hours

Our support team typically responds within 24-48 hours during business days.

For urgent technical issues, please mark your email subject with [URGENT].