Privacy Policy

Last Updated: February 5, 2025

Football Ticket Alerts ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application.

1. Information We Collect

1.1 Information You Provide

• Team Preferences: The football clubs you select to monitor for ticket availability
• Notification Settings: Your preferences for receiving alerts

1.2 Automatically Collected Information

• Device Tokens: Firebase Cloud Messaging (FCM) tokens required to send push notifications
• Usage Data: Information about how you use the app (e.g., features accessed, check frequency)
• Device Information: iOS version, device model, app version

1.3 Payment Information

We do not collect or store payment information. All subscription payments are processed securely through Apple's App Store. Please refer to Apple's Privacy Policy for information about how they handle payment data.

2. How We Use Your Information

We use the collected information for the following purposes:

• Send push notifications when tickets become available for your selected teams
• Provide and maintain the app's functionality
• Monitor and analyze usage to improve the service
• Communicate with you about service updates or issues
• Ensure compliance with our Terms of Service

3. Data Storage and Security

3.1 Where We Store Data

Your data is stored securely using Firebase (Google Cloud Platform) services with servers located in the United States. We implement industry-standard security measures including:

• Encrypted data transmission (TLS/SSL)
• Secure Firebase Firestore database with access controls
• Regular security updates and monitoring

3.2 Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete the app or cancel your subscription, your data will be automatically removed from our systems within 30 days.

4. Third-Party Services

We use the following third-party services:

• Firebase (Google): Cloud infrastructure, push notifications, and data storage. Firebase Privacy Policy
• OpenAI: AI-powered ticket detection technology. No personal data is sent to OpenAI - only publicly available website content. OpenAI Privacy Policy
• Apple App Store: Subscription management and payments. Apple Privacy Policy

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access your data stored in the app
• Update your team preferences at any time
• Delete your account and all associated data
• Opt-out of push notifications (though this will limit app functionality)

5.2 How to Exercise Your Rights

To access, modify, or delete your data, you can:

• Use the in-app settings to change preferences
• Delete the app to remove all local data
• Contact us at our contact page for data deletion requests

6. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

7. International Data Transfers

If you are accessing the app from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the app, you consent to the transfer of information to countries outside of your country of residence.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the app and on this website
• Updating the "Last Updated" date at the top of this policy
• Sending a push notification for significant changes

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Via our contact form
• By email: (contact details will be added)

10. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us through the contact form.

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, and shared
• Delete personal information held by us
• Opt-out of the sale of personal information (Note: We do not sell personal information)
• Non-discrimination for exercising your privacy rights